FAQs

You must have a laptop or mobile with an operational camera and government-issued ID documents to begin the verification. These documents could be an ID card, passport, credit/debit card, driving license or any other ID document that the merchant has chosen. And what about the computer or phone with an operational camera?

How long does the verification process take? And how secure is it?

Our identity verification and AML screening services are convenient and secure. Shufti is GDPR compliant and all the data acquired during the identity verification process is handled with utmost care while giving complete liberty to your customers to request the deletion of their data.

Government-issued ID documents are acceptable that are not expired. Passports, ID cards, driving license, and credit/debit cards are acceptable. You can view all the supported documents here.

Shufti leaves the choice of ID document to the merchant. If the merchant has chosen an ID card, all customers have to show their government-issued ID card for the process. Moreover, we allow merchants to choose more than one document for customer verification.

Yes, the data fields that a person must provide in order to get verified vary from country to country as per their government-issued identity documents and regulatory framework. The format of ID documents differs between countries.

Yes, you can do it with our Batch Screening service. You can upload and process the batch files to verify your customers against the AML dataset, updated every 15 minutes, containing data from 1700+ global criminal watchlists, sanction lists, and PEPs lists. The verification results are delivered within [add time] and in the back-office in CSV format. In the case of positively flagged entities, the links to the identified list(s) are also provided as proof of screening.

Shufti presents you with the complete verification results in the form of a summary report in the back-office. The report offers complete proof of verification including the entire user verification journey, in the form of video and images, the services and data source(s) used, and geolocation data. This evidence will allow you to run the full audit and build the case with adequate proofs to show to regulators about ID verification.

Try refreshing the page/app and try again. If the problem persists, you can contact our support center to resolve the query.

Crypto, finance, insurance, healthcare, gaming, and the travel sector are covered. However, there are other industries we will be glad to work with. You can check all the details here. Even if your industry is not listed here, tell us your use case and our experts will get customised solution for you.

Yes, we support businesses of all types and sizes, including startups as well.

Identity verification is the process to confirm that an identity is not fake and matches the record. It just verifies that the identity exists in the real world. Whereas, identity authentication is a one-step ahead of identity verification confirming that the person claiming identity is the one who owns it. For instance, Shufti’s face verification matches the live selfie of the user with the photo on the identity document to authenticate the user’s identity.

CIP is the fundamental step of the KYC process to identify the individuals before onboarding them. It is to ensure that only real customers are being onboarded. Moreover, it’s a legal requirement for KYC-obligated entities.

Customer Due Diligence is the process of acquiring personally identifiable information from the customer to assess the overall risk associated with them. It takes into account the name, address, and an official identity document of the onboarding user to evaluate their background. CDD is an essential part of the risk-based Anti Money Laundering (AML) approach which plays a key role in mitigating money laundering and other financial crime.

Enhanced Due Diligence is a set of KYC policies and procedures created to perform in-depth verification of high-risk customers. It helps financial institutions monitor and manage large transactions and assess the potential risk associated with them.

UBO or Ultimate Beneficial Owner is used to define an individual or entity who is a direct or third-party beneficiary of a business. According to the Financial Action Task Force, UBOs are natural persons that have direct control over the business’ clientele or those on whose behalf the company conducts transactions. Thus, the UBO is either a legal owner of a business entity with whom another partner entity is associated or a group of individuals that are responsible for the company’s governance.

Shufti Advocates is the affiliate program that offers influencers, investors, C-suite professionals, members of advocacy groups, and marketers a chance to earn with us.

First, you have to sign up for the program here and you have two options; nurture a lead in the pipeline or save leads before they reach us. If the lead is converted into a sale within three months, you will get the defined share.

You can fill out the form here and we’ll be in touch soon.

Shufti currently offers two plans; Pay as you go and monthly commitment plan. The pricing varies depending on the plan you choose and a number of verifications. You may find our pricing plans here.

Shufti accepts payment via wire transfer, BTC, and credit/debit card payment.

Yes, there are setup charges that vary from service to service. You check all the pricing details here.

Yes, Shufti offers a 7-day free trial. There are no charges for it and you can explore all our services for free. You can sign up for the free trial here.

The trial account is valid for 7 days. And no you don’t need to provide your credit card details. All you have to do is sign up and start right away. No commitments! You can cancel any time.

Yes, your previous month’s volume will be compensated at the beginning of the month.

Shufti offers a restful API, React Native SDK, Android SDK, iOS SDK, and Hosted Verification Page (HVP). You can check all the options in detail here.

Yes, Shufti’s tech team will install the API and guide you through all the major and minor details. Moreover, our support team is always available to settle queries.

Yes, Shufti has applications and all the end-users can perform verification through them. For Android users: https://play.google.com/store/apps/details?id=com.shufti.shuftipro.demo For iOS user: https://apps.apple.com/us/app/shufti-pro/id1497272299

Yes, Shufti has API documentation. For more visit: https://github.com/shuftipro

Yes, Shufti supports universal servers.

Complying with the EU and UK GDPR, Shufti does not sell data to any third parties. The processed data is stored in secure data servers under strict security measures to provide maximum data protection for our clients.

Shufti holds a variety of Compliance and Cyber Security certifications which include (QG) Quality Guild Management Standards’s – GDPR compliance certification, PCI Security Standards Council’s (PCI DSS) compliance certification and National Cyber Security Center’s (NCSC) Cyber Essentials Certification. Shufti is registered with (ICO) Information Commissioner’s Office UK in compliance with UK GDPR and DPA 2018.

Yes, Shufti holds a GDPR compliance certificate issued by QG (Quality Guild Management Standards), assessed through GDPR Management Standards that have been written using the principles of the General Data Protection Regulation (EU 2016/679). Further, Shufti is also registered with the Information Commissioner’s Office UK under the registration number ZA311469.

You can contact us anytime at [email protected], [email protected], [email protected], or fill out a form here.

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