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Technical Support

Technical

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Create and Track Support Tickets

Shufti allows its clients to create tickets with the Technical Support team through the back-office user interface.
The support tab in the back-office allows customers to inquire about issues regarding integration, verification results, and back-office reports and also keep track of all relevant tickets.

01Log in to Shufti back-office using back-office credentials (Email and Password)

02Select “Contact Us”

03This will open up a dialogue box to select the module related to the support ticket,enter the query/concern, and add a file as evidence (if needed).

04Click on Submit

Login to back-office
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Use Our Chatbot

You can also send a message using the Shufti chatbot on the website.

01Select Send us a message inside to bot interface

02Enter your email

03Type in your question or issue in the message box

04Click the up arrow button

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FAQs and Knowledge Base

Shufti has a dedicated knowledge base along with FAQs to help understand product functionalities. Please follow the steps below to access these resources.

01Log-in to Shufti back-office using back-office credentials (Email and Password)

02Click on the “Support” tab

03Select “FAQs”

04Upon selection, you will be redirected to the relevant page.

Login to back-office

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