FAQs

Frequently Asked Question

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Support

Support

Services

Services

Verification Process

Verification Process

Free Trial

Free Trial

API and Integration

API and Integration

Compliance and Data Security

Compliance and Data Security

Account and Pricing

Account and Pricing

Supported Industries

Supported Industries

Support

Which Countries Are Supported By Shufti Pro?

Shufti Pro supports ALL countries. https://shuftipro.com/countries/

What Languages Are Supported By Shufti Pro?

We also support ALL languages. https://shuftipro.com/languages/

Does Shufti Pro require third party plugins?

Shufti Pro does not require third party plugins.

Can Shufti Pro be integrated with my system?

The integration is done through API in a very seamless process. For more visit: https://api.shuftipro.com/docs/api.pdf

How many browsers does Shufti Pro support?

Shufti Pro supports all browsers. However, certain features i.e, Video Verification can be performed only via HTML5 browsers.

Services

Which services are provided by Shufti Pro?

Shufti Pro offers Identity Verification, KYC, Whitelabeling. For more visit: https://shuftipro.com/features/.

How does Shufti Pro offer KYC?

Shufti Pro complies with regional policies. It’s API protocol is universal and can be customised according to the region.

What is white labelling?

Shufti Pro allows its global clients to resell its services under their name in order to build a customer base.

Which documents are verified by Shufti Pro?

There are 4 documents that we verify by default: ID cards, passports, driving licenses and credit/debit cards.
If you wish for more documents to be added, we can customize our service for you.

Do you verify country specific documents?

Yes, Shufti Pro supports verification of respective documents of specific countries.

Verification Process

How much time does Shufti Pro takes to verify?

Shufti Pro offers a verification period of 30-60 seconds.

What is the verification process?

The verification process has two modes; online (real time verification through video) and offline (still image verification through image upload. For more please visit: How it Works

What kinds of verification does Shufti Pro provide?

Shufti Pro offers ID verification, Identity Verification and Documents Verification.

Does Shufti Pro hold information in data banks?

Shufti Pro has secured data banks located in Germany which are protected with 256 bit end-to-end encryption.

How long does Shufti Pro hold information for?

Typically Shufti Pro’s data banks are updated every two years and all stored information is wiped out. In case a client dissolves their contract or complete their verifications, that information is held for six months and wiped after that. If a client wishes for immediate removal of information from data banks, then it takes up to one month.

Free Trial

Does Shufti Pro offer a free trial?

Yes, Shufti Pro offers free trial. For more visit: https://shuftipro.com/try-now/

What is the duration of free trial?

Shufti Pro doesn’t restrict trial period. However, number of verifications allowed in trial mode are restricted as per client testing needs.

Which features are restricted in free trial?

Shufti pro offers all features in free trial except Human Intelligence.

How many verifications can I make in free trial?

The number of allowed verification depends on client’s needs for testing.

How many verifications can I make in free trial?

The number of allowed verification depends on client’s needs for testing.

API and Integration

Does Shufti Pro have an API/SDK?

Yes, Shufti Pro has API/SDK release. Yes, we have a restful API and an SDK, which can easily integrate into your web, smartphone or desktop application. You may have access to our SDK and the detailed documentation on our GitHub page. One of our technical guys will help you throughout the process, if needed. For more visit: https://github.com/shuftipro

Do you have API documentation?

Yes, Shufti Pro has API documentation. For more visit: https://github.com/shuftipro

Can your product be integrated with an ATM machine?

Yes, Shufti Pro’s restful API can be easily integrated with ATM machines (Traditional and Crypto).

Does Shufti Pro offer a mobile application?

Yes, Shufti Pro has an SDK which can be integrated easily with your operating system.

Can Shufti Pro be hosted on all servers?

Yes, Shufti Pro supports universal servers.

Compliance and Data Security

Does Shufti Pro have any compliance certification?

Currently, Shufti Pro has PCI compliance SAQ level and is registered with International Commissioner’s Office UK under GDPR compliance for Data Protection Act 1998.

Does Shufti Pro have GDPR compliance certificate?

Yes, Shufti Pro has GDPR compliance certification. our registration number is ZA311469 with the International Commissioner’s Office UK.

Does Shufti Pro sell data?

Shufti pro does not sell or offer data to third party. All provided information remains secure in our databanks.

Does Shufti Pro provide access to previous verifications?

Yes, clients have access to previous verifications of their users in back-office account.

What is the back-office?

Back-office is a portal created by Shufti Pro which holds account details, client details, verification data and additional information. It can be accessed only by developers and clients.

Account and Pricing

Does Shufti Pro offer pricing packages?

Shufti Pro currently offers two packages; Standard and Premium. For more details please visit: www.shuftipro.com/pricing

What is the price range?

The pricing varies depending on the package that you choose. You may find our pricing plans here:www.shuftipro.com/pricing
The three packages are as follows:
Enterprise: One-time setup fee of $4500, $1.20 per basic KYC verification.
Startup: One-time setup fee of $1250, $2.40 per basic KYC verification.
Premium: Pricing is based on customisation according to client’s needs and demands.

Does Shufti Pro offer individual prices for specific volumes?

Shufti Pro offers Premium Package in which clients can customize the services or verification volume as per requirements.

What payment modes are supported by Shufti Pro?

Shufti Pro accepts payment via wire transfer, BTC, and credit/debit card payment.

Can client cancel their account?

Yes. Clients can contact the Shufti Pro sales team and receive instructions for the exit process.

Supported Industries

Does Shufti Pro offer KYC for ICOs?

Shufti Pro offers KYC services for businesses including ICOs.

Which sectors/industries does Shufti Pro offer services to?

Shufti Pro mainly focuses on FinTech, ECommerce, Gaming, and Crypto Industry. For more details please visit.

Does Shufti Pro offer services to Crypto exchanges?

Shufti Pro supports Crypto based business. Please visit www.shuftipro.com/news for more.

Does Shufti Pro offer services to Startups?

Shufti Pro supports Start Up industry.

Where is Shufti Pro’s office located?

Shufti Pro’s head office is in 190 Englishcombe Ln, Bath BA2 2EN, UK. We also have a global office located in Sweden and Latvia.