5 Technology Trends To Disrupt Banking in 2020

5 Technology Trends To Disrupt Banking in 2020

Living in the digital era, technology is driving major changes in almost every industry. Whether it’s about introducing automation for improved business operations, enhanced cybersecurity for data protection, cloud computing for instant collaboration, data analysis for insights extraction, or personalized customer experience, technology is becoming an integral part of businesses.

The banking industry is no more of an exception. In fact, it is the most technology-driven industry in the world. Considering the rising trend of technology, more than 81% of banking CEOs are already in favor of the digitization in financial institutes – as reported by PwC study. To strive for the world of immense competition, financial institutions are proactively adopting the latest technology trends which include, but not limited to, artificial intelligence (AI), chatbots, blockchain, big data, etc.

While the businesses are competing to attract maximum customers, the only competitive edge is to keep track of the latest trends in the market and implementing them in your business in the most effective and useful way. 

Here are some of the latest technology trends all set to disrupt the banking sector in upcoming years.

Artificial Intelligence

Artificial intelligence has been there for a few years now and is gradually taking over the industries. The majority of the professionals and decision-makers in financial institutes are investing in artificial intelligence as reported by PricewaterhouseCooper study. Executives and business professionals are well aware of the business advantages that AI is bringing.

The significant potential of artificial intelligence for the industry is the cost savings in business operations. As per the Business Insider Report, the cost savings in the banking sector due to the smart use of AI are expected to be $447 billion by 2023.

The financial institutes are introducing artificial intelligence technology to save costs in their three-tiered business structure, i.e. front office, middle office, and back office. The fruitful applications of AI across these bank’s offices are offering extensive cost-saving opportunities for the institutions.

The following AI use cases across the main channels of banks are enhancing the operations and providing recommendations for the financial institutes that how they can implement AI-enabled digital transformations in their organization.

Front Office (Conversational Banking)

By leveraging AI technology on the frontend, banks will continue to enhance customer identification and authentication processes seamlessly, build strong relationships with customers by providing personalized insights and recommendations. Moreover, by introducing voice assistants and chatbots, the financial institutes are able to mimic live employees, handling customer queries 24/7.

Middle Office (Anti-fraud)

With the increasing trend of the digital frauds and stringent compliance requirements by the regulatory authorities, banks are being forced to incorporate the most advanced AI technology to meet the KYC/KYB and AML compliance. In middle-office functions, AI is facilitating banks to improve their anti-money laundering (AML) and know your customer (KYC) checks to prevent payment frauds and financial crimes.

Back Office (Underwriting)

Banks have started incorporating AI solutions to improve their underwriting decisions by utilizing multiple factors that provide better transparency about the borrowers than traditional underwriting systems. It helps the institutes to assess the consumers that are considered “at-risk”.

These AI-enabled transformations exercised by banks may seem much advanced but they are revealing how to capture the opportunity efficiently. Understanding the need for a holistic AI strategy, some organizations – including Citi, JPMorgan Chase, HSBC, and U.S. Bank – are already employing AI.

Chatbots

The explosion of the internet is making processes quick and reliable by providing customers opportunities to get their work done remotely. Henceforth, in the customer-driven market, they don’t wait long to get their queries resolved and demand fast and adequate services to resolve their issues.

The invention of AI-based Chatbots has paved new roads for banks by making conversational banking more convenient and automated. Many financial institutions are using chatbots to meet dynamic user expectations while reducing costs. They are eliminating the use of traditional methods of two-way communication, i.e phone calls, emails, and physical visits. 

The banks, for instance, Capital One and Bank of America, are using chatbots to resolve simple customer queries. However, with the advancement in technology, bots will not only be able to answer queries but also detect fraudulent activities, offer a financial trip and assist the customers in registration processes.

Chatbots are able to provide personalized customer experience to meet their ever-changing expectations. It facilitates banks in making smart conversations with customers eradicating the need for human customer agents, saving the cost. With the right chatbot development company, banks can provide centralized financial management and improve customer service by replacing human agents. 85% of the customer service interaction is expected to be handled by Chatbots in 2020, states Gartner.

Big Data

Moving into the fourth industrial revolution, the data-driven market is overtaking the businesses. To survive the competitive market, data analysis is the key. But with a large amount of data generated every day, it is becoming nearly impossible to extract useful information and insights. To deal with it, big data is the answer.

This technology is causing significant disruption in the banking industry by collecting and putting all the banking data in one place and processing it to get valuable information to stay ahead of competitors. The collected information includes ATM withdrawals, money transfers, debit/credit card transactions, customer data, etc. 

Due to big data analytics, the banking industry is going through a major transformation. It is helping financial institutes to perform their operations in a better way. According to IDC Semiannual Big Data and Analytics Spending Guide of 2016, the investments in big data analytics totaled $20.8 billion, alone in the banking sector. It will grow in the upcoming years. Undoubtedly, big data will become a bespoke tool for banks in 2020 and beyond.

Blockchain

Blockchain technology is commonly known for cryptocurrency like Bitcoin. It efficiently keeps track of transactions in a verifiable way. The blockchain market is rapidly growing and is expected to reach an annual revenue of $20 billion by 2024. It explains the increasing demand for block technology across multiple industries and financial institutions is no different.

Blockchain will disrupt the banking sector because they are highly secure, economical and easy to operate. The adoption of this technology will rise as more financial institutions will realize how blockchain can improve the customer experience while enhancing security and reducing the cost. Due to its ease of use and transparency, blockchain will be used in banks for digital payment and currency exchange.

Blockchain technology protects the customer’s data (both personal and financial) as it acts as a decentralized database by storing all the data on multiple blockchain servers. Through blockchain, banks can eliminate the need for third parties in loan and credit processing. Moreover, blockchain makes payments more secure while reducing interest rates.

Robotic Process Automation

Businesses are dealing with voluminous data every day, which means there are high chances of human errors. Several banks, including Axis Bank and Deutsche Bank, are incorporating RPA to effectively manage business operations while reducing human errors and efforts. With the advancement in the digital world, the process turnout time is reduced from weeks to minutes and seconds, all thanks to robotic process automation.

Banks are benefitting from RPA technology, by automating their several processes. It does not only help them in minimizing errors and saving cost and human resources but also enables them to focus on customer engagement and business growth. Some of the processes include:

Know Your Customer (KYC)

Know your customer is a customer identification and verification process imposed by regulatory authorities on every financial institute. This process involves in-depth customer verification and due diligence that may require up to 1,000 Full-time equivalents (FTEs) to successfully carry out the process. Moreover, the banks spend around $384 million per year on KYC compliance.

Taking into account the resources, time and cost involved in the KYC process, banks have started incorporating digital KYC solutions – a domain of RPA. Through eKYC, financial institutes can fulfill the KYC checks in real-time, hence, improving customer experience. 

Meeting Compliance

The rise in digital frauds, money laundering, and terrorist funding incidents, the compliance rules are becoming more stringent and banks are sternly obliged to comply with each of them. The applications of RPA are making it convenient for banks to comply with rules in an efficient manner.

According to Accenture’s 2016 survey, 73% of the surveyed compliance officers find RPA a key enable in compliance, in the next three years. Through RPA, productivity can be increased, henceforth improving KYC/KYB, AML, CFT compliance processes.

KYB know your Business

Know Your Business: The Next Step in Identity Verification

The complex regulatory environment and increased exposure to illegal activities indicate that business verification is in the best interest of regulated companies eyeing long term stability. According to the UNDOC, money laundering is estimated at 2-5% of global GDP, amounting to almost $2 trillion. Digital data breaches have also increased substantially over the recent past, with rising threats of virtual ID theft.  

In order to counter this, banks are spending more than $48 million on due diligence and KYB processes, with rising onboarding costs, as reported by the Thomsons Reuters’ survey. 

With the advancement in digital technologies and virtual data sets, KYB compliance and verification tools can help mark businesses that are involved in undercover activities and transactions. International requirements of both KYB and AML are increasingly reflecting the need to secure business transactions and prevent illicit financial flows from entering the formal sector. 

The Regulatory Approach to KYB

Businesses face strict regulations that require them to identity and verify customers before onboarding them. The 4th AML Directive, in particular, puts emphasis on stringent audit trails that help prevent fraud and financial crime. For this purpose, Digital Verification Services such as KYC and AML screening have proven to be significantly effective in improving compliance procedures. 

In a similar tune, regulatory requirements, such as the AMLD5 directive, now demand strict evaluation of both individual clients and commercial entities before carrying out business with them. This is to ensure that financial institutions and other businesses can avoid being connected to illegal transactions conducted by their clients. 

Money launderers often get under the cover of businesses and the EU is rolling our stricter regulations for customer due diligence to stamp out aggressors. For regulated companies, this translates into a legal compliance requirement for which the adoption of a duplicate screening process for suppliers, vendors and traders becomes important. Other regulations such as the GDPR, PSD2, and FinCEN also require companies to be aware of the Ultimate Beneficiary Owners (UBOs) of entities before beginning a relationship. 

According to new registration demands of the AML directive, all EU states are required to maintain national registers of beneficial ownership information on corporations and other legal entities. All companies and their owners now have to get their details registered, making it all the more easy to identify individuals involved in illegal activities through a business. Information of such regulated businesses will be made available to companies with a legal interest in business relationships.

KYB Process 

Similar to KYC, Know Your Business (KYB) is a Verification Solution that cross-checks business identity by extracting official commercial register data using APIs. Using a business’ registration number and jurisdiction code, an efficient digital KYB service can collect verifiable information for the business. 

Access to automated commercial registers through a data-powered business verification service make the due diligence process swift and free of errors, while saving valuable time and manpower. 

Business Search 

 

This includes background data on the company: registered address, current status, company type, UBOs, previous name, trademark registration. A financial summary of the company’s operational accounts is also provided by the authentication service, in order to better validate its authenticity. 

Business FIlings

 

In addition, business filings offer instant, verifiable information about company financials; access to financial statements, sources and links to downloadable reports (such as register reports, annual accounts and shareholder lists). 

Business Statements 

 

Business statements can help companies stay on top of changes in management and organisation of connecting businesses. A change in directors or beneficiary owners can also reflect an evolving business environment, indicating the need for followup information on business matters. 

Business Networks

 

Detailed information on corporate structure also provides insights into parent entities and lists of company subsidiaries (child, sister companies). Key factors under consideration are also based on the country in which the business is registered, the nature of business activities and the value of transactions it carries out. 

Find more resoures on business technology

Challenges in KYB

 

By far, one of the foremost challenges in KYB compliance lies in accessing beneficial ownership information, especially in jurisdictions that do not require companies to submit relevant documentation. A lack of shareholder information can make it harder to investigate money trails and business authenticity, leading to potential non-compliance costs. 

Timely availability of data, in the right format, is also another hindrance, especially as company structures and management change over time. Storage and interpretation of data is also subject to a number of factors, mainly centering on companies adopting a manual approach to due diligence processes. 

Moreover, companies that are currently implementing KYC processes have ample room for improvement in process efficiency, costing banks millions of dollars in lost time. It follows that digitization of KYB verification solutions will also be a tedious process of hit-and-trial before firms can grab its full potential. 

Business Verification: Moving Forward

 

When it comes to risky transactions, regulatory authorities are not ready to bend their rules. The 6th AML Directive is also ready to be implemented soon, which indicates little or no leniency for financial institutions or businesses in the coming future. Therefore, KYB is central to the efficiency and transparency of firms doing business. 

Data analytics software that aggregate and updates information about businesses assists stakeholders in keeping tabs on their operations and practices, as well as fulfilling due diligence requirements of KYB.

As a one-stop solution for business verification, Shufti Pro offers a cost-effective solution of due diligence review of companies. With an electronic identity verification (eIDV) service, the authentication process for business entities is made easier and more accurate. The integration of APIs and data-driven systems now allow easier extraction of data, as well as smoother coordination mechanisms for compliance review. 

Transparent B2B Relations 

 

As a pre-emptive measure, businesses can use KYB solutions as fraud covers in case of a breach. Using the right mix of technology and support, full coverage of business financials and organizational structure can be accessed in order to trace business activities. This also allows firms to maintain updated company databases for better workflows. 

Business reputation is also incumbent upon due diligence processes that are reliable and foolproof. As a consequence, identification and verification of the beneficial ownership of connecting entities is vital to solving verification challenges.

Effortless Regulatory Compliance

 

A user-friendly interface allows businesses to fulfill regulatory compliance needs without any friction. Potential losses and non-compliance penalties diminish productivity for firms willing to extend their business networks. Reputational damage is also a leading cause of business failure when it comes to carrying out business with suspicious entities. 

With a comprehensive approach to risk mitigation, online KYB authentication services provide strong risk-shields against such losses, securing long term benefits for all concerned parties.