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Face Verification
Address Verification
Document Verification
Age Verification
VideoIdent
Fast ID
eIDV
NFC Verification
Consent Verification
Business Verification
Due Diligence
Investor Verification
E-Signature
Behavioural Biometrics
Device Fingerprinting
MFA
AML Screening
Business AML Screening
User Risk Assessment
Transaction Screening
Adverse Media Screening
Identity Verification
KYC
KYB
KYI
Bonus Abuse
Fraud Prevention
Banking
Crypto
Fintech
Forex
Gaming
Gig Economy
Marketplace
Social Networks
Product Managers
Compliance Officers
Fraud Analyst
Global Trust Platform
Journey Builder
Content library
Blogs
News
Reports
Insights
Knowledgebase
ROI calculator
Blind Spot Audit
Deepfake Detection
Liveness Detection
Document Originality
Document Deepfake
Events & Webinar
Podcast Studio
Spotlight Studio
API Documentation
Mobile SDKs
Service Status
Help Center
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Technical Support
Compliance
Supported Document
About
Career
Press Release
Certifications
Partnership
Awards
Create and Track Support Tickets
Shufti allows its clients to create tickets with the Technical Support team through the back-office user interface.
The support tab in the back-office allows customers to inquire about issues regarding integration, verification results, and back-office reports and also keep track of all relevant tickets.
01Log in to Shufti back-office using back-office credentials (Email and Password)
02Select “Contact Us”
03This will open up a dialogue box to select the module related to the support ticket,enter the query/concern, and add a file as evidence (if needed).
04Click on Submit
Use Our Chatbot
You can also send a message using the Shufti chatbot on the website.
01Select Send us a message inside to bot interface
02Enter your email
03Type in your question or issue in the message box
04Click the up arrow button
FAQs and Knowledge Base
Shufti has a dedicated knowledge base along with FAQs to help understand product functionalities. Please follow the steps below to access these resources.
01Log-in to Shufti back-office using back-office credentials (Email and Password)
02Click on the “Support” tab
03Select “FAQs”
04Upon selection, you will be redirected to the relevant page.
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