Create and Track Support Tickets
Shufti allows its clients to create tickets with the Technical Support team through the back-office user interface.
The support tab in the back-office allows customers to inquire about issues regarding integration, verification results, and back-office reports and also keep track of all relevant tickets.
01Log in to Shufti back-office using back-office credentials (Email and Password)
02Select “Contact Us”
03This will open up a dialogue box to select the module related to the support ticket,enter the query/concern, and add a file as evidence (if needed).
04Click on Submit
Use Our Chatbot
You can also send a message using the Shufti chatbot on the website.
01Select Send us a message inside to bot interface
02Enter your email
03Type in your question or issue in the message box
04Click the up arrow button
FAQs and Knowledge Base
Shufti has a dedicated knowledge base along with FAQs to help understand product functionalities. Please follow the steps below to access these resources.
01Log-in to Shufti back-office using back-office credentials (Email and Password)
02Click on the “Support” tab
03Select “FAQs”
04Upon selection, you will be redirected to the relevant page.
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