Delivering state of the art customer services is the biggest goal of businesses now and it begins with a top-notch customer onboarding process that can encourage customers to build a long-term relationship with the business. The idea is not restricted to B2C companies but every B2B company has to ensure the efficiency of the process.
A study reveals that 75% of the new-users leave the business within the first week and 40 – 60% of the free trial customers never return. In easier words, it is the customer onboarding process that can change these numbers for your business.
A Message from Shahid Hanif, Cofounder and CTO of Shufti Pro
Co-founder and CTO of Shufti Pro, Shahid Hanif, has shared his views on the customer onboarding process and how it affects the entire business:
“Being an expert in the FinTech industry, I strongly emphasize businesses to improve their client onboarding process regularly. Acquiring customers is becoming a tough challenge in the competitive world we live in. After so many years of experience, I have realised that your high-quality services can become meaningless in seconds if you cannot provide a classical experience to the customers during the onboarding process.”
What Our Experts Have Suggested for Efficient Customer Onboarding
Shufti Pro has won awards for its outclass user experience and customer support. Our team is constantly working on bringing more convenience for our customers and the end-users. According to our experts, here’s what all businesses must do to improve the client onboarding process and enhance the customer experience.
Facial Biometric Authentication for Convenient Signups
Signing up is the first step in the customer onboarding process and it must be the easiest one too. However, some businesses overlook its vitality and complex registration leads to a significant increase in customer drop-off rate. With the help of facial biometric authentication, it gets a lot convenient for customers to complete the signup or registration process.
Shufti Pro’s facial biometric authentication is a simple solution for a complex problem. Users have to submit a selfie and government-issued ID document for registration. The identity record is maintained and the user can later login with a selfie.
Identity Verification Checks in the Least Possible Time
Customers of this era want to spend a minimal amount of time irrespective of the process. When it comes to customer onboarding, their expectations are higher than usual and meeting them is what businesses have to do. It is said that providing a sense of security to the customers works well and what could be better than employing identity verification solutions during the customer onboarding process. ID verification allows businesses to fight fraud and make their customers feel valued and secure. But it should be kept in mind that businesses should incorporate identity verification checks that take only a few seconds to complete.
Shufti Pro’s digital identity verification solution is robust and requires 30-60 seconds to fight frauds. Moreover, our Video KYC process is a more convenient option since it offers a higher level of convenience through remote verification.
