The Top 10  Most Difficult Countries for Identity Verification

The Top 10  Most Difficult Countries for Identity Verification

Download Report

    n-img-roi-cross

    Before You Go, Schedule Your Free Demo Today

    Valid Invalid number


    Note: Fields marked with an asterisk(*) are mandatory.

    n-exit-img-roi-cross

    Thank you for your demo request

    We appreciate your interest and look forward to discussing how our solution can meet your needs. Expect to hear from us shortly with scheduling details.

    Close

    us

    18.97.14.88

    How Shufti’s KYC Solution Can Ensure Compliance For Call Centers Fighting Crime

    b-img-kyc

    With emerging technologies and rapid digitization, the world is relying on the web and a variety of digital tools more than ever before, ultimately making lives convenient for users. With all this newfound ease, cybercriminals have also discovered their way into the system by exploiting loopholes and seizing opportunities for committing fraud. Call centers have become a huge source of digital scams where criminals use a myriad of techniques like robocalls, fake SMS messages, and phishing, convincing customers to purchase fake products and services, eventually leading to users losing their money.

    In Q1 2021 alone, $29.8 billion was lost in scams related to call centers which have highlighted the importance of identity verification measures for the sector. Unlike banks and insurance companies, call centers have not implemented strict Know Your Customer (KYC) measures resulting in an increased crime ratio compared to the overall industry.

    An Overview of Call Center Fraud

    Although the advancement in digital technology has eased a lot of operations, it has also encouraged cyber criminals to use more sophisticated methods to carry out different scams. The fraudsters make calls to users, pretend to be the agents of legitimate companies or banks, and ask for sensitive details. Once the users provide their confidential details, they can get access to different assets like bank accounts, credit card accounts, cryptocurrency wallets, etc., and use the maliciously obtained credentials for financial gain. The scammers use a variety of advanced software for this purpose which lets the customers believe that they are official representatives of a given company.

    It’s not just consumers either, various industries, particularly banks, governmental agencies, and the telecommunication sector, are also facing threats posed by call center scams. Identity theft is one of the primary frauds which is linked to fake calls, which further gives rise to a large number of crimes like account takeovers, fake bank account openings and illicit financial transactions. It is quite crucial that regulatory authorities step in and enforce strict KYC measures, which can help verify a user’s true identity while onboarding and keep detailed records to track criminals in case of any future fraud.

    b-info-call

    High-Profile Criminal Cases Targeting Call Centers

    Due to the rising amount of crime by scammer call centers, all major jurisdictions are either legislating new laws or amending existing ones to prosecute criminals and bring them under the law. Across the globe, several cases have surfaced recently where law enforcement authorities arrested criminal gangs involved in scams related to call centers.

    108 Persons Detained in Latvia and Lithuania

    The law enforcement agencies of Latvia and Lithuania, along with Europol, conducted a major operation and arrested 108 criminals involved in a number of crimes, including call center scams, money laundering, and terrorist financing. The Police have reported that scammers were running a call center where they had hired a large number of employees who were experts in multiple languages. They used to call common people and companies, urging them to invest money in different schemes, ultimately leading to fraud. It has also been found that criminals were using money laundering techniques to send money out of the countries. A Joint Investigation Team (JIT) has been set up to probe the whole case and bring culprits to justice.

    McLean Man Sentenced for Call Center Scam

    A man in the US has been sentenced to three years in prison for his participation in a scam defrauding $1.6 million out of 1300 victims. The investigations have found that the criminal was running a call center and contacted unsuspecting users through fake calls or emails, offering them contracts with his companies in return for heavy profits. In the wake of several complaints by victims, Police raided the place, arresting him and his accomplices.

    Types of Call Center Fraud Reported in 2022

    The number of fraud cases and fraudulent attempts are rising every year, costing victims financial losses in the billions. Let’s have a look at the top call center fraud types which are the most reported in 2022:

    Identity Theft

    Identity theft is the most common scam linked to call center fraud where criminals use stolen details of sophisticated users, including credit card details, mobile phone numbers, and identity card numbers, to fool call center agents while convincing them to do financial transactions. Identity theft is difficult to track as criminals use almost all legitimate details to commit fraud.

    Account Takeover

    Another popular fraud is account takeover, where cyber criminals try to change sensitive details like passwords, PINs, and usernames by calling call centers. They usually provide the right details of verification which lead the call center agents to believe they are account owners and change credentials. In this way, the scammers take over the account, and then they are open to making any further changes or performing financial transactions.

    IVR Mining

    Interactive Voice Response mining is quite a complex process that criminals use to abuse call centers through automated calls. They usually go through a series of questions on a trial-and-error basis to enter the system and exploit it further. IVR systems are automated, which means they can’t always detect fraudulent activity, and it’s possible for cybercriminals to contact them multiple times until access to the unsuspecting victim’s account is gained.

    Global Regulatory Authorities Monitoring Call Centers

    Regulatory authorities in almost all the major jurisdictions are working tirelessly to eradicate call center fraud, which is costing users and companies huge financial losses. With each passing year, the amount of crime in this sector is rising which has raised concerns for financial watchdogs to urge countries to form a comprehensive framework eliminating risks of identity theft and other monetary scams.

    US

    Federal Communications Commission (FCC) is the primary authoritative body that regulates the whole US telecommunication sector, including call centers. FCC has termed malicious and fraudulent calls a big threat to the whole financial system and urged call centers to implement stringent KYC measures to verify the true identities of callers. FCC has also instructed contact centers to urgently report suspicious activity through their portals so criminals can be brought under the law.

    UK

    The UK government has made a dedicated department, Action Cellwhere the call centers can report any suspicious call by the callers. It is also working to form a robust system of identity verification that can reveal the true identities of all callers and quickly identify criminals trying to abuse the system.

    How Shufti Is Helping Mitigate Call Center Fraud

    Combating crimes, particularly identity theft, account takeovers, and other financial scams, is crucial for the call center industry. The customer support department is often thought of as the most important part of any business. It is here to stay and thus now is the right time for call centers to invest in identity verification measures to secure their users’ identities and assets.

    Shufti’s state-of-the-art identity verification services are a viable option for authenticating the true identities of callers and reporting suspicious activities in the system. Powered by an AI algorithm, Shufti’s KYC solution will screen the user details against their documents and provide results in just seconds with a 98.67% accuracy.

    Ready to discover our KYC solutions for call centers?

    Connect with a KYC Expert

    Related Posts

    Blog

    COVID-19: An opportunity for financial sector to expand digital transformation

    A sudden epidemic swept across the world, and it had an impact on our lives, work, and even the p...

    COVID-19: An opportunity for financial sector to expand digital transformation Explore More

    Blog

    Curbing Financial Crimes and Securing Art Market With Shufti’s AML Screening Services

    The global art industry is embracing digitization. However, the technological advancements and a ...

    Curbing Financial Crimes and Securing Art Market With Shufti’s AML Screening Services Explore More

    Blog

    E-KYC – The Next Step in the Evolution of KYC Verification

    As the world shifts to digital applications, financial operations are being automated for added c...

    E-KYC – The Next Step in the Evolution of KYC Verification Explore More

    Blog

    5 Industry Leaders Shared Their Insights on the Future of Biometrics

    Modern technology has brought several conveniences to life. From the ease of working at home to s...

    5 Industry Leaders Shared Their Insights on the Future of Biometrics Explore More

    Blog

    Vendor due diligence – Why it’s important and how it’s done?

    In today’s ever-changing corporate landscape, businesses are always looking for ways to make thei...

    Vendor due diligence – Why it’s important and how it’s done? Explore More

    Blog, Reg Tech

    EU’s 4th AML Directive Aims to make the Payment Ecosystem Crime Free

    On June 26, 2018, the European Union landed the fourth AML directive that is targeted at combatin...

    EU’s 4th AML Directive Aims to make the Payment Ecosystem Crime Free Explore More

    Blog

    KYC & AML – A Top Priority for Soaring Buy Now, Pay Later Services

    In today’s credit-thirsty world, Buy Now, Pay Later has emerged as a clear winner, forever changi...

    KYC & AML – A Top Priority for Soaring Buy Now, Pay Later Services Explore More

    Blog, Identity & KYC

    Which KYC Documents are Required for Customer Verification?

    Name, Rank, Brigade, and Serial Number. That’s the only information military organizations across...

    Which KYC Documents are Required for Customer Verification? Explore More

    Blog

    Blockchain Technology and KYC for Crypto Exchanges – How Shufti Can Help

    KYC compliance is the backbone of the Anti-Money Laundering (AML) measures implemented by any fin...

    Blockchain Technology and KYC for Crypto Exchanges – How Shufti Can Help Explore More

    Blog

    Japan’s Act on Personal Information Protection – What Businesses Must Do

    New and emerging ways to bypass verification checks have allowed fraudulent entities to breach th...

    Japan’s Act on Personal Information Protection – What Businesses Must Do Explore More

    Blog

    Romance Scams: The Dark Side of ChatGPT and How to Stay Safe

    The voice one hears on the other end of a telephone call may not be an earthling, the person one ...

    Romance Scams: The Dark Side of ChatGPT and How to Stay Safe Explore More

    Blog

    High-Risk Customers in Banking and How EDD Can Help Identify Them

    In this age of digitisation, banks and other financial institutions face a high risk of money lau...

    High-Risk Customers in Banking and How EDD Can Help Identify Them Explore More

    Blog

    The Most Common Use Cases of Identity Document Verification

    As data breaches and other crimes increase, regulators must impose strict rules that corporations...

    The Most Common Use Cases of Identity Document Verification Explore More

    Blog

    The Most Frequently Asked Questions About Perpetual KYC

    Maintaining the accuracy of customer data presents a considerable challenge. Automating it has tr...

    The Most Frequently Asked Questions About Perpetual KYC Explore More

    Blog

    Know Your Patient – Curbing Healthcare Fraud through Identity Verification

    With global digitization and emerging technologies, the healthcare sector has adopted a variety o...

    Know Your Patient – Curbing Healthcare Fraud through Identity Verification Explore More

    Blog, Financial Crime / AML

    What is PEP Compliance and Why do Financial Institutions Need it?

    For Politically Exposed Persons (PEPs), an inter-governmental body established in 1989, Financial...

    What is PEP Compliance and Why do Financial Institutions Need it? Explore More

    Blog

    How can you prepare for AML Compliance – Ultimate AML Guidelines For Starters

    Anti Money Laundering Compliance, commonly known as AML Compliance, is something that banks and f...

    How can you prepare for AML Compliance – Ultimate AML Guidelines For Starters Explore More

    Blog

    The Importance of Online Address Verification in E-Commerce

    The rise of digitisation has given hackers more means to surpass security systems and conduct hig...

    The Importance of Online Address Verification in E-Commerce Explore More

    Blog, Financial Crime / AML, Reg Tech

    AML Checks: An Emerging Frontier in RegTech Revolution

    The Anti Money Laundering (AML) landscape has been around since the signing of BSA (Bank Secrecy ...

    AML Checks: An Emerging Frontier in RegTech Revolution Explore More

    Blog, Financial Crime / AML, Reg Tech

    AMLD5 – Regulations catching up with Technology

    In this era of technology, it is a common saying that “Innovation leads and regulation follows.” ...

    AMLD5 – Regulations catching up with Technology Explore More

    Blog

    China’s AML Framework and Regulatory Highlights of 2022

    China has been fighting against money laundering and terrorism financing for a number of years. A...

    China’s AML Framework and Regulatory Highlights of 2022 Explore More

    Blog

    Bitcoin ATMs – how it works and KYC compliance

    Bitcoin ATMs are everything an ATM is and isn’t. The world of finance and banking has chang...

    Bitcoin ATMs – how it works and KYC compliance Explore More

    Blog, Fraud Prevention

    Identity Theft – One Fraud Multiple Facets

    Identity theft is a global crime. All types of identities, including the financial, medical and b...

    Identity Theft – One Fraud Multiple Facets Explore More

    Blog

    Modern Financial Management: The Role of KYI in Safeguarding Businesses

    With our digital ecosystem being full of threats, there is a significant possibility that the qua...

    Modern Financial Management: The Role of KYI in Safeguarding Businesses Explore More

    Blog

    OCR Vs. ICR: The Key Differences that Businesses Need to Know

    Financial institutions need to have reliable and efficient data management. With such a system, t...

    OCR Vs. ICR: The Key Differences that Businesses Need to Know Explore More

    Blog

    The ‘What’ and ‘How’ of Address Verification Service

    The rising number of chargebacks and other fraudulent activities has led organisations to develop...

    The ‘What’ and ‘How’ of Address Verification Service Explore More

    Blog

    Integrated Compliance Management – Mitigating the Regulatory Risks

    Businesses operating in the financial sector often face organizational and compliance challenges....

    Integrated Compliance Management – Mitigating the Regulatory Risks Explore More

    Blog

    Holiday Season Scams – 5 Ways Identity Verification Can Help You

    The holiday season brings in a lot of joy and harmony for everyone. From thanksgiving to new year...

    Holiday Season Scams – 5 Ways Identity Verification Can Help You Explore More

    Blog, Identity & KYC, Online Marketplace

    How KYC for ICOs can Make Cryptocurrency Great Again?

    Give people a mode of money transaction free from banks. That was the thought behind cryptocurren...

    How KYC for ICOs can Make Cryptocurrency Great Again? Explore More

    Blog

    Identity Verification | A Complete Guide to Compliance and Risks

    The United Nations says $2 trillion is laundered globally every year. Of that, less than 10% is d...

    Identity Verification | A Complete Guide to Compliance and Risks Explore More

    Blog

    Top 6 Reasons Why RegTech Will Improve AML Compliance

    Global fines imposed to deter money laundering increased by 50% in 2022,  alarming businesses tha...

    Top 6 Reasons Why RegTech Will Improve AML Compliance Explore More

    Blog, Fraud Prevention

    Identity Theft – One Fraud Multiple Facets

    Identity theft is a global crime. All types of identities, including the financial, medical and b...

    Identity Theft – One Fraud Multiple Facets Explore More

    Blog, Online Marketplace

    How Mobile KYC will revolutionize the Digital World?

    Mobile KYC is the next frontier in Identity Verification services allowing greater access to busi...

    How Mobile KYC will revolutionize the Digital World? Explore More

    Blog

    June 2023 Recap: Major AML Violations and How Can Shufti Help

    In global financial systems, the increasing frequency of Anti-Money Laundering (AML) violations h...

    June 2023 Recap: Major AML Violations and How Can Shufti Help Explore More

    Blog

    The Most Frequently Asked Questions about Video KYC

    In today’s digital era, the escalating prevalence of identity theft poses a significant con...

    The Most Frequently Asked Questions about Video KYC Explore More

    Blog, Business Technology

    4 Fintech trends to look forward in 2019

    FInTech has come a long way from being a mere futuristic technology and has achieved scalability ...

    4 Fintech trends to look forward in 2019 Explore More

    Biometric Technology, Blog

    Biometric identification Analysis and Facial Recognition Technology

    Identity verification services might have been the most innovative and effective way to cut down ...

    Biometric identification Analysis and Facial Recognition Technology Explore More

    Blog

    Initial Exchange Offerings (IEOs) – A Detailed Insight

    The advent of the Crypto industry brought decentralized and innovative fundraising ways. One of t...

    Initial Exchange Offerings (IEOs) – A Detailed Insight Explore More

    Blog

    Compliance and conversions don’t have to be at odds

    Compliance and conversions don’t have to be at odds Explore More

    Blog

    Securing Cryptocurrency Sector and Fighting Financial Crimes With Shufti’s AML Solution

    A decade ago, digital currencies were an academic concept, largely unknown to the world’s general...

    Securing Cryptocurrency Sector and Fighting Financial Crimes With Shufti’s AML Solution Explore More

    Blog, Identity & KYC

    Identity Verification Market ‘Hitting High Record’

    The advent of technology has pushed businesses to digitize their operations for better customer e...

    Identity Verification Market ‘Hitting High Record’ Explore More

    Blog

    Online Document Verification – The Role of Shufti’s Optical Character Recognition (OCR) in Eliminating Fraud

    Document verification is the most important stage when it comes to doing online business, getting...

    Online Document Verification – The Role of Shufti’s Optical Character Recognition (OCR) in Eliminating Fraud Explore More

    Blog

    Top 10 FinTech Trends to Watch for in 2022

    2021 was a game-changer for the FinTech sector as it has come up with innovative payment gateways...

    Top 10 FinTech  Trends to Watch for in 2022 Explore More

    Blog

    e-IDV | Enhancing Fintech Onboarding, Operations & Compliance

    Fintech is unprecedentedly growing and changing as it responds to the always-changing tech landsc...

    e-IDV | Enhancing Fintech Onboarding, Operations & Compliance Explore More

    Blog

    Cryptocurrency Market and Financial Crimes: How to Handle Transaction Monitoring

    The adoption of cryptocurrencies by both individuals and businesses has exploded in the last 12 m...

    Cryptocurrency Market and Financial Crimes: How to Handle Transaction Monitoring Explore More

    Blog

    Identity Fraud in Coworking Spaces – How Shufti’s Facial Biometric Authentication Helps

    With more and more companies embracing remote work, the trend of coworking spaces is picking pace...

    Identity Fraud in Coworking Spaces – How Shufti’s Facial Biometric Authentication Helps Explore More

    Blog

    Real Estate Crimes – What Meets the Eye is not only AML Compliance

    Cleaning black money has always been the incentive behind every financial crime. Owing to this fa...

    Real Estate Crimes – What Meets the Eye is not only AML Compliance Explore More

    Biometric Technology, Blog

    How Liveness Detection is an apt Answer for Facial Spoof Attacks?

    The world went haywire on the launch of the new iPhone X; well, to be honest, when does it not? H...

    How Liveness Detection is an apt Answer for Facial Spoof Attacks? Explore More

    Blog

    The need for identity verification solutions spiking in demand

    At present, we are living in a digital world. Everyone is on the internet which is an anonymous s...

    The need for identity verification solutions spiking in demand Explore More

    Blog

    Mobile Payments – Way of the Future or a Fad of the Digital Age?

    Are we moving towards a world where retailers may one day say “We don’t take cash”? As mobile pay...

    Mobile Payments –  Way of the Future or a Fad of the Digital Age? Explore More

    Blog

    Business Verification: A new line of Defense against Fraudsters

    With the ever-increasing complexities of anti-money laundering (AML) and counter-terrorism financ...

    Business Verification: A new line of Defense against Fraudsters Explore More

    Blog

    Shufti’s Secret to Acquiring 92% End-User Satisfaction Rate

    Shufti, the global identity verification service provider, started from humble beginnings wit...

    Shufti’s Secret to Acquiring 92% End-User Satisfaction Rate Explore More

    Blog

    The Relentless Rise of Fraud in the FinTech Industry – How CDD Helps

    Fraud has always been on the rise ever since the advent of the FinTech industry. As perpetrators ...

    The Relentless Rise of Fraud in the FinTech Industry – How CDD Helps Explore More

    Blog, Fraud Prevention

    Data Breaches in 2019 – A Year in Review

    Stepping into 2020, the year 2019 has been on the rollercoaster in terms of security breaches. Da...

    Data Breaches in 2019 – A Year in Review Explore More

    Blog

    A New Dawn for Global Coverage: Built to Work Everywhere

    A New Dawn for Global Coverage: Built to Work Everywhere Explore More

    Blog, Identity & KYC

    How Real ID Act enables Digital KYC Services for US Customers?

    Digital KYC Services for US based customers are in debt of Real ID Act as it streamlined the proc...

    How Real ID Act enables Digital KYC Services for US Customers? Explore More

    Blog, Fraud Prevention

    Internet of Things: B2B IoT Segments about to hit $300 Billion by 2020

    The Internet of Things is growing exponentially with respect to its usage and capabilities. A who...

    Internet of Things: B2B IoT Segments about to hit $300 Billion by 2020 Explore More

    Blog, Identity & KYC

    Know Your Customer with Video Proof

    Know your Customer (KYC) verification with Shufti, which is becoming a recognised name in the...

    Know Your Customer with Video Proof Explore More

    Biometric Technology, Blog

    Biometric identification Analysis and Facial Recognition Technology

    Identity verification services might have been the most innovative and effective way to cut down ...

    Biometric identification Analysis and Facial Recognition Technology Explore More

    Blog

    Top KYC Compliance Laws to Follow in 2023

    The rising number of scams has put a dent in the financial sector’s reputation. More than t...

    Top KYC Compliance Laws to Follow in 2023 Explore More

    Blog, Online Marketplace

    The Urgency for Know Your Customer’s Customer (KYCC) in Businesses

    It is not just the financial services sector that is required to comply with anti-money launderin...

    The Urgency for Know Your Customer’s Customer (KYCC) in Businesses Explore More

    Blog

    Securing Mobility as a Service (MaaS) with Shufti’s Digital Identity Verification Solution

    The transport industry is on the verge of significant disruption, with new emerging technologies,...

    Securing Mobility as a Service (MaaS) with Shufti’s Digital Identity Verification Solution Explore More

    Blog, Identity & KYC

    ICOs and KYC Compliance

    With the surge in digitalisation of payments and crowdfunding; the need to set proper standards f...

    ICOs and KYC Compliance Explore More

    Blog, Online Marketplace

    Why age verification matters to online businesses?

    Identity verification services are fast becoming a business norm for companies that are enthusias...

    Blog

    Top 10 FinTech Trends to Watch for in 2022

    2021 was a game-changer for the FinTech sector as it has come up with innovative payment gateways...

    Top 10 FinTech  Trends to Watch for in 2022 Explore More

    Blog

    KYC/AML Compliance – Eliminating Financial Crime in Challenger Banks

    Challenger banks have emerged in the financial services paradigm by bringing digital innovations ...

    KYC/AML Compliance – Eliminating Financial Crime in Challenger Banks Explore More

    Blog

    FinTech and FinCrime – The Global Regulatory Landscape

    Also known as financial technology, FinTech is now among the fastest-growing industries. This sec...

    FinTech and FinCrime – The Global Regulatory Landscape Explore More

    Blog

    CBN Regulatory Regime – New KYC/AML Requirements Payment Services Banks

    With the increased risk of financial crime, banks and other financial institutions within a state...

    CBN Regulatory Regime – New KYC/AML Requirements Payment Services Banks Explore More

    Blog

    COVID-19 and Travel & Tourism Industry – What Opportunities Await Post-Pandemic?

    The world is completely exhausted with the COVID-19 pandemic. The corporate sector has lost enoug...

    COVID-19 and Travel & Tourism Industry – What Opportunities Await Post-Pandemic? Explore More

    Anti Money Laundering, Blog, Business Technology, Financial Crime / AML, Identity & KYC

    AML Compliance in EU Member States and Risks of Businesses

    Making regulations is just the first step, the true game starts when it comes to implementation, ...

    AML Compliance in EU Member States and Risks of Businesses Explore More

    Blog, Online Marketplace

    What is Open Banking & Why Does it Matter in 2019?

    Open banking is surely one of those trends that have the potential to change the banking and fina...

    What is Open Banking & Why Does it Matter in 2019? Explore More

    Blog

    Document Authentication | Streamlining Onboarding, Compliance & Fraud Prevention

    Before the world experienced digitisation due to the advent of smartphones, fast-speed internet, ...

    Document Authentication | Streamlining Onboarding, Compliance & Fraud Prevention Explore More

    Take the next steps to better security.

    Contact us

    Get in touch with our experts. We'll help you find the perfect solution for your compliance and security needs.

    Contact us

    Request demo

    Get free access to our platform and try our products today.

    Get started