Response EventsSupport
Shufti allows its clients to create tickets with the Technical Support team through the back-office UI.
The Support tab in the back-office allows customers to inquire about issues regarding integration, verification results, and back-office reports and also keep track of all relevant tickets.
To create a ticket with our support team, please follow the steps below;
- Log in to Shufti back-office using back-office credentials (Email and Password)
- Click on the “Support” tab
- Select “Contact Us”
This will open up a dialogue box to select the module related to the support ticket, enter the query/concern, and add a file as evidence (if needed).
4. Click on Submit.
This process will create a support ticket with the relevant team. The team will respond to the reported concern within the same ticket.
FAQs and Knowledge Base
Shufti has a dedicated knowledge base for its user along with FAQs available as well to help understand the product functionalities. Please follow the steps below to access these resources.
-
- Log-in to Shufti back-office using back-office credentials (Email and Password)
- Click on “Support” tab
- As required, select “FAQs” OR “Knowledge Base”
Upon selection, the user will be redirected to the relevant page.
Shufti Evening of Trust (SET)
Where Trust Meets Innovation and the Future is Built Together
Date & Time:
23rd October 2025 | 7:00 PM
Location:
Blake Room, The Ivy Soho Brasserie, London
Exclusive Event—Register Today
