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Support

Create and Track Support Tickets

Shufti allows its clients to create tickets with the Technical Support team through the back-office UI.

The Support tab in the back-office allows customers to inquire about issues regarding integration, verification results, and back-office reports and also keep track of all relevant tickets.

To create a ticket with our support team, please follow the steps below;

  1. Log in to Shufti back-office using back-office credentials (Email and Password)
  2. Click on the “Support” tab
  3. Select “Contact Us”

This will open up a dialogue box to select the module related to the support ticket, enter the query/concern, and add a file as evidence (if needed).

4. Click on Submit.

This process will create a support ticket with the relevant team. The team will respond to the reported concern within the same ticket.

FAQs and Knowledge Base

Shufti has a dedicated knowledge base for its user along with FAQs available as well to help understand the product functionalities. Please follow the steps below to access these resources.

    1. Log-in to Shufti back-office using back-office credentials (Email and Password)
    2. Click on “Support” tab
    3. As required, select “FAQs” OR “Knowledge Base”

Upon selection, the user will be redirected to the relevant page.