Shufti Sets New Industry Standards for Frictionless VideoIdent in the DACH Market

London, United Kingdom – 27 March 2026 – Shufti, a leading identity verification and fraud prevention provider, has announced the expansion of its human-assisted VideoIdent solution across the DACH region, covering Germany, Austria, and Switzerland. This expansion aims to tackle common challenges faced by banks, payment providers, and fintechs, such as long waiting times, inflexible KYC interactions, restricted language options, and session interruptions caused by technical issues.

Across the DACH region, VideoIdent already sits within clear regulatory expectations. In Germany, the remote identity verification process is shaped by BaFin Circular 03/2017 (GW). In Switzerland, firms follow FINMA Circular 2016/7 on video and online identification. In Austria, video-based verification is carried out under the framework of the Financial Markets Anti-Money Laundering Act (FM-GwG). While those rules are well understood, many compliance and operations teams are finding that the real pressure now sits in the day-to-day delivery of the experience.

For banks, payment providers, and fintechs, the problem is often not whether video identification can meet compliance standards. It is whether the experience holds together when real customers are trying to complete it.

In practice, long queues can lead customers to leave before they ever reach a KYC agent. Limited local language support can create confusion during consent capture, document presentation, or identity questioning. In some cases, the interaction itself becomes part of the problem when the process feels too rigid, or the handling comes across as impersonal. Technical interruptions add another layer of friction, especially when users are forced to restart the entire process instead of continuing where they left off.

These are everyday breakdowns, but they have real consequences. They increase abandonment, drive repeat attempts, place added pressure on operations teams, and create avoidable costs around what should be a straightforward onboarding step.

Shufti’s VideoIdent solution has been developed around those pressure points. Each session is carried out by a real, trained verification specialist with a live face-to-face interaction. Shufti human-assisted VideoIdent is supported by in-house technology that helps strengthen fraud checks and decision quality without making the process unnecessarily difficult for genuine users.

Key capabilities include:

• shorter waiting times, including during peak hours, helping reduce the number of customers who abandon the process before they reach an agent.
  
• multilingual verification specialists, with support for regional and local languages, making conversations easier to follow and reducing misunderstandings during key verification steps.
  
• a more customer-friendly interaction style, where clear communication, professionalism, and respectful handling are treated as part of the experience, not an afterthought.
  
• better session continuity, helping customers recover more easily from technical interruptions instead of being pushed back to the beginning.
  
• continuous availability, so users can complete verification at a time that suits them best.
  
• flexible workflows that can be adapted to different products, markets, and compliance requirements.
  
• a more inclusive verification experience for people with different levels of digital familiarity or accessibility needs.
  
• processes designed to support regulatory expectations across Germany, Austria, and Switzerland.

This digital verification expansion reflects a wider shift in how institutions are thinking about VideoIdent. In mature regulatory markets such as Germany, Austria, and Switzerland, compliance alone is no longer enough. The process also needs to be reliable under pressure, workable across different customer groups, and consistent enough to protect both completion rates and trust.

For financial institutions operating across the DACH market, Shufti’s VideoIdent offers a multilingual, configurable, human-assisted, and compliance-aligned approach designed to support onboarding at scale without losing procedural discipline or customer confidence.

Whether you prefer to explore on your own or have a guided walkthrough, Shufti’s uninterrupted VideoIdent is available to try here, or you can contact the team for a free demo anytime.

About Shufti

Shufti is a leading global provider of identity verification and compliance solutions, empowering businesses to onboard customers securely and confidently. Trusted by over 1,000 clients across diverse industries, Shufti combines advanced technology with a user-centric approach to deliver seamless verification experiences.

Its comprehensive suite of solutions includes document and biometric verification, deepfake detection, fraud prevention tools, AML screening, and human-assisted VideoIdent, helping organizations meet regulatory requirements while minimizing risk.

Media Person:

Neliswa Mncube
Senior Product Marketing Manager
[email protected]