Runs On Your Cloud
No Data Sharing
No Contract Required
Explore Now
Face Verification
Address Verification
Document Verification
Age Verification
VideoIdent
Fast ID
eIDV
NFC Verification
Consent Verification
Business Verification
Due Diligence
Investor Verification
E-Signature
Behavioural Biometrics
Device Fingerprinting
MFA
AML Screening
Business AML Screening
User Risk Assessment
Transaction Screening
Adverse Media Screening
Identity Verification
KYC
KYB
KYI
Bonus Abuse
Fraud Prevention
Banking
Crypto
Fintech
Forex
Gaming
Gig Economy
Marketplace
Social Networks
Product Managers
Compliance Officers
Fraud Analyst
Global Trust Platform
Journey Builder
Content library
Blogs
News
Reports
Insights
Knowledgebase
ROI calculator
Blind Spot Audit
Deepfake Detection
Liveness Detection
Document Originality
Document Deepfake
Events & Webinar
Podcast Studio
Spotlight Studio
API Documentation
Mobile SDKs
Service Status
Help Center
Contact Us
Technical Support
Compliance
Supported Document
About
Career
Press Release
Certifications
Partnership
Awards
The Path to CX Leadership – An Interview with Saroni Kundu
From Code to Customer: How Saroni Kundu Found Her Passion in CX
In our latest Beyond Borders podcast, we had the privilege of speaking with Saroni Kundu, a seasoned customer experience professional with leadership roles at Mastercard and Equifax. She shared how she pivoted from software engineering to UX and eventually expanded her focus to holistic customer experience (CX) and service design.
– How does a software engineer become a leader in customer experience?
– What’s the spark that turns usability into a mission?
– Why should businesses care about UX and CX as strategic priorities?
One key takeaway? CX isn’t just about making things “look good”—it’s about measurable business impact. Companies that prioritize CX see higher engagement, increased revenue, and stronger brand loyalty.
Listen to the full episode here:
-
Play
- The Path to CX Leadership –
An Interview with Saroni Kundu
