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Case Management
Investigate Alerts From One Back Office Workspace
Shufti’s Case Management surfaces decision-ready alerts with match signals, immutable audit trails, and continuous monitoring across sanctions, role changes, and adverse media. Alerts are delivered through console, API, webhook, or email for streamlined investigation workflows.
Europe’s First iBeta Level 3 Certified Liveness Provider
Measured Across Real User Traffic
Resolution
Screened
Covered
Trail Coverage
Move From Alert to Decision Inside the Same Console
Decision-Ready Alerts With Match Signals
Every alert carries the match signals an analyst needs to decide: role, tenure, source, sanction summary. The investigation does not start with a name; it starts with the context the regulator will ask for.
Immutable Audit Log
Alert receipt, analyst review, escalation, override, decision, and SAR filing are logged with user attribution and timestamp. Tamper-evident. Queryable on demand. The consolidated audit response on examination day matches the log produced on the alert day.
Configurable Monitoring and Delivery
Define how often profiles are rescreened, which sources are included, and how alerts are delivered. Console for analysts. API for embedded systems. Webhook for real-time pushes. Email for owners who do not log in daily.
Beyond the Alert Queue
Most AML platforms stop at alert generation, forcing analysts to reconstruct context across multiple tools, tabs, and records. Shufti's case management solution unifies match signals, audit logs, SAR data, rescreening, and alert delivery in a single workspace across console, API, webhooks, and email. It is not just an alerting tool it is a unified investigation layer for fast, defensible compliance decisions.
The Investigation Surface Behind Every Decision
Match Signals
Role, tenure, source, and sanction summary surfaced at alert level. The reason the record matched is visible before the analyst opens the case file.
Decision Audit Log
Every action timestamped and user-attributed. Alert receipt, review, escalation, override, decision, SAR filing. Tamper-evident. Exportable on demand.
Rescreening Cadence
Per-profile and per-source rescreening frequency. Continuous monitoring picks up sanctions designations, role changes, and adverse media as they break.
Alert Delivery Channels
Console for analysts inside the back office. API for core platform integration. Webhooks for real-time push to internal systems. Email for non-login stakeholders.
Embedded Screening
AML screening can be embedded directly into onboarding flows, core banking systems, or existing case-management environments using the same data model and audit chain.
From Capture to Clean Verification Record
From Alert Receipt to Decision Inside the Back Office
01
STEP 01
Alert Intake
Alerts enter a unified queue with automatic prioritization.
02
STEP 02
Investigation Workspace
Analysts review matches, customer data, and alert history in one workspace.
03
STEP 03
Escalation & Decision Logging
Cases follow configured workflows and decisions are recorded with full audit tracking.
04
STEP 04
Audit & Reporting
Audit logs and SAR-ready exports are generated on demand.
Trust, built-in. From first verification to every future interaction
One Platform. Full Identity Lifecycle
User Verification
Onboard and authenticate legitimate users in seconds
Business Onboarding
Perform global KYB and due diligence with confidence
Authentication
Detect and block fraud at every touchpoint
Monitoring & Compliance
Proactively manage risk and maintain regulatory compliance
Trust, built-in. From first verification to every future interaction
One Platform. Full Identity Lifecycle
User Verification
Onboard and authenticate legitimate users in seconds
Business Onboarding
Perform global KYB and due diligence with confidence
Authentication
Detect and block fraud at every touchpoint
monitoring & Compliance
Proactively manage risk and maintain regulatory compliance
User Verification
Onboard and authenticate legitimate users in seconds.
Face Verification
Confirm user identity and prevent spoofing with advanced 3D liveness detection and face verification.
Address Verification
Instantly confirm a user's address from utility bills, bank statements, and other documents against global database.
Document Verification
Instantly verify government-issued identity documents from over 230 countries and territories.
Age Verification
Reliably verify user age to meet regulatory requirements and protect your platform.
VideoIdent
Conduct real-time, agent-led identity verification through live video interviews for high-assurance KYC.
Fast ID
Achieve near-instant identity verification for low-risk users using minimal data points.
eIDV
Confirm user details against trusted government and financial data sources for added confidence.
NFC Verification
Read the secure chip in a passport with a simple phone tap for the highest identity assurance.
Consent Verification
Capture clear proof that your users agree to be verified, building trust and ensuring compliance.
Business Onboarding
Perform global KYB and due diligence with confidence
Business Verification
Automate the verification of business entities by checking data from global corporate registries.
Due Diligence
Streamline your enhanced due diligence process with customizable risk assessment and data collection.
Investor Verification
Securely verify the identity and accreditation status of investors for your platform.
E-Signature
Finalise agreements and sign up new users with secure, legally binding e-signatures.
Authentication
Detect and block fraud at every touchpoint.
Behavioural Biometrics
Silently confirm it’s your user based on their unique interaction patterns.
Device Intelligence
Identify devices in real-time by analysing unique attributes to block fraud.
Multi-Factor Authentication
Add a critical layer of security to user logins and high-risk actions.
monitoring & Compliance
Proactively manage risk and maintain regulatory compliance with continuous user and transaction monitoring.
AML Screening
Screen users and businesses against global sanctions, PEPs, and adverse media watchlists in real-time.
User Risk Assessment
Generate dynamic risk scores for every user based on their profile, behavior, and transaction history.
Transaction Screening
Monitor financial transactions in real-time to detect and block illicit or fraudulent activity.
Built for Regulated Markets
Case Management That Meets Your Industry’s Standards
Build Authentic Online Communities
Create a safer environment where genuine interactions can flourish. Deploy scalable identity & age verification to stop bots and fake accounts, protect younger users, and build a foundation of trust within your community.
Don’t just take our word for it, hear from our customers
The Confidence Our Clients Share
The future of digital identity is defined by trust, interoperability, and regulatory alignment, so our partnership with Shufti reinforces DevCode Identity’s commitment to supporting our global customers with the most secure, best-in-class, compliant identity verification solutions available today.
Combining our Conversion Driven Compliance Orchestration Platform with Shufti’s global KYC and IDV capabilities allows our customers not only to navigate complex regulatory demands but also to maintain a seamless customer onboarding experience with the highest achievable conversion rates.
We’re proud to continue our partnership with Shufti as we expand into new jurisdictions.
Shufti’s verification technology not only strengthens our compliance framework but also ensures our players enjoy a smooth, secure onboarding experience.
We aim to offer our clients and their traders the very best tools with which to do their jobs, we’re excited to be able to work with Shufti.
They’re a leading company, and we’re looking forward to offering their solutions to our clients through our CRM.
The relationship with Shufti was born out of frustration with an existing provider, so we started our discussion with Shufti.
The response time was excellent, from the start of speaking to sales to getting up and running with the demo.
Industry Recognition & Awards
TOP 10 KYC SOLUTION PROVIDER 2023GRC Outlook
BEST USE OF TECHNOLOGY IN ID VERIFICATIONGlobal brands magazine
FASTEST GROWING KYC SOLUTIONS PROVIDERGlobal brands magazine
TOP PERFORMER IDENTITY VERIFICATION SOFTWARE SUMMER 2023Featured Customers
EXCELLENCE IN IDENTITY VERIFICATION SOLUTIONSGlobal brands magazine
BEST CLIENT ONBOARDING SOLUTION - MEAUltimate Fintech
BEST REGTECH REPORTING SOLUTION - MEAUltimate Fintech
BEST CLIENT ONBOARDING SOLUTION UFAWARDS 2023
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Frequently Asked Questions
Where do alerts surface inside the back office?
In the unified queue inside the Case Management workspace. Sanctions, PEP, RCA, adverse media, and transaction alerts arrive in one stream with priority scoring and assignment.
What match signals are visible on an alert?
Role, tenure, source, and sanction summary. The signals appear at alert level so the reason for the match is visible before the case file opens.
How is alert delivery configured?
Console, API, webhooks, or email. Channels can be combined per profile or per dataset. Webhook delivery streams alerts and decisions in real time to internal systems.
Is the audit log tamper-evident and exportable?
Yes. Every action is logged with user attribution and timestamp. The log is queryable on demand and exports in supervisor-accepted format.
How is rescreening cadence configured?
Per profile and per source. Frequency, included sources, and continuous-monitoring scope are configurable from the back office without engineering involvement.
Can AML screening be embedded into existing systems?
Yes. Many customers embed screening into onboarding flows or existing case-management systems using API and webhooks. The audit chain is preserved across the integration.
How are SARs generated?
Suspicious Activity Reports generate directly from the case interface, pre-populated from the audit-log content. Identity context, screening evidence, and decision rationale carry into the report automatically.
Investigate Every Alert With Full Context in One Workspace
Move from fragmented AML alerts to decision-ready investigations with match signals, audit trails, and unified monitoring across all channels.