iVault AG Reduced Onboarding Time by 84% with In-App Identity Verification

About the Client

iVault AG: A Community-Driven Marketplace Where Trust Is Everything

iVault AG operates a community-driven marketplace where users swap items, interact, and earn rewards through a referral system. As the platform expanded, ensuring secure user interactions, regulatory compliance, and seamless onboarding became critical.

The platform operates primarily through a mobile app built in Flutter for iOS and Android.

The Challenge

71% Sign-Up Drop-Off, Manual Reviews, And No Native Mobile Verification

Before implementing Shufti, iVault AG faced several interconnected operational and security challenges constraining platform growth.

1. Trust in a Peer-to-Peer Marketplace

   Without verified identities, users could not reliably assess the legitimacy of other marketplace participants. The risk of fake accounts undermining community trust was material.

2. Meeting KYC and Compliance Requirements

   As the platform scaled, implementing KYC processes became necessary to meet regulatory standards and prevent platform misuse without an automated solution to manage it.

3. 71% Sign-Up Drop-Off Rate from Verification Friction

   The platform's sign-up drop-off rate stood at 71% in Q1 of onboarding, directly tied to verification friction. A complex or slow verification process risked compounding this further.

4. Scaling Without Manual Verification

   Manual identity verification would have created operational bottlenecks and high support costs. The team needed an automated solution that could scale without adding headcount.

The Solution

Native In-App KYC Via Shufti's Flutter SDK: Sub-15 Seconds, No Redirects

iVault AG implemented Shufti's KYC and identity verification solution directly within their mobile application using the Onsite SDK for Flutter. Verification occurs entirely within the app; users complete identity verification without leaving the platform at any point in the flow.

Document Verification

Users upload passports, driving licences, and national IDs directly within the app, with auto-capturing built into the flow.

Face & Liveness Verification

Selfie-based biometric comparison confirms the document holder is physically present, preventing spoofing and identity misuse at the point of sign-up.

Native Flutter SDK

Shufti's Onsite SDK integrated directly into the Flutter app, with no external redirects or platform exits. A sub-15-second in-app experience from start to decision.

Backend Verification Management

Through Shufti's Status API, the iVault team retrieves verification outcomes and proof images for administrative review through their Angular backoffice system.

"Shufti enabled us to integrate identity verification directly into our ivault™ app. Users verify in minutes with a simple ID upload and selfie, and we can confidently show verified status across our marketplace. The SDK integration was straightforward, and the API gives our team the visibility we need when reviewing verifications. It has been essential for building trust in our community."

The Results

84% Faster Onboarding, 10× Verification Volume, And A Trusted Marketplace

Since deploying Shufti in 2024, iVault AG has seen measurable, sustained improvements across onboarding performance, fraud prevention, and operational efficiency, with verification volume scaling 10× over two years as the platform has grown.

Verified users are now clearly identified across the platform through a KYC status indicator visible in chat conversations, user profiles, and marketplace listings, directly addressing the trust concern that originally motivated the integration.