CROATIA KYC, KYB AND AML

Scale Identity Verification and KYC Operations in Croatia

Q: Which identity documents can be used for onboarding in Croatia?

Customers can use the osobna iskaznica, including its eID and NFC capabilities, the Croatian biometric passport and residence permits. A driving licence can support the file, and eligible EU and EEA documents can be accepted where requirements are met. Shufti supports document, eID, NFC and biometric verification within one configurable workflow.

Q: How does Shufti support HNB-supervised businesses in Croatia?

Shufti connects identity verification, KYB, AML screening, QES, account verification and decision evidence in one configurable workflow. This helps businesses within the Croatian National Bank's supervisory remit reduce manual hand-offs, standardise compliance records and prepare clearer evidence for internal audit and applicable supervisory review.

Q: What documents are required for KYB in Croatia?

Typically a Trade Register Excerpt from the Sudski registar, the MBS registration number, OIB and VAT registration details, shareholder documentation and a beneficial ownership extract from the Registar stvarnih vlasnika. Shufti verifies these in real time and screens the UBOs behind them against sanctions and PEP lists.

Q: How are Croatian name variants handled in screening?

Matching accounts for Croatian diacritics such as č, ć, đ, š and ž and the digraphs dž, lj and nj, so variants such as Kovačević and Kovacevic resolve correctly and false positives on Croatian names stay low.

Q: How long must AML records be retained in Croatia?

Under Article 79 of the ZSPNFT, records are kept ten years from the end of the relationship or transaction, then deleted. From 10 July 2027, AMLR Article 77 sets a five-year baseline.

Q: Is EU-region data hosting available for Croatian data?

Yes. Shufti offers EU-based cloud regions, so Croatian customer data stays in-region in line with GDPR. On-premise deployment is available where residency requirements are stricter.

Q: What changes for Croatia under AMLR from July 2027?

It sets out two permitted routes, document-based and eIDAS-based, recognising notified eIDs, the EUDI Wallet and qualified trust services alongside document and biometric checks, and sets the beneficial ownership test at 25% or more, assessed with control.

Q: How do QES and account verification work together in Croatia?

Qualified electronic signatures carry the legal effect of handwritten signatures under eIDAS, which applies directly in Croatia. Where a workflow calls for it, Shufti connects QES, Penny Drop account verification and supporting evidence in one journey, supporting fraud and account-ownership control.

Q: When will the EUDI Wallet be usable for onboarding in Croatia?

Under eIDAS 2.0, member states must issue wallets by the end of 2026, and from late 2027 Article 5f requires firms using strong user authentication to accept them. Croatia is preparing its wallet under this rollout. Shufti is built to accept wallet-based verification as the Croatian wallet goes live, so onboarding flows will not need to be rebuilt.

Q: Can we keep using video identification in Croatia after July 2027?

Where national rules permit it, yes. Video-electronic identification continues under Article 52 of the ZSPNFT and the remote onboarding Pravilnik (NN 9/2024), with a documented justification for the method choice. Shufti supports eIDAS routes and video, so firms can shift the mix over time without changing platforms.

Verify Croatian customers and businesses through the eOsobna iskaznica eID, NFC, QES, identity documents, biometrics and KYB. Reduce manual review, maintain consistent audit evidence and run one connected workflow designed to support the ZSPNFT today and AMLR from 10 July 2027.

Trusted by 2000+ businesses that make identity decisions at scale

Operational Performance for Croatia KYC

Our Numbers Speak Volumes

98.80%

First-pass
verification rate

< 10 sec

Median
verification time

Croatian ID methods
supported

THE CROATIA VERIFICATION GAP

Croatia IDV/KYC Challenges

The eID Gap

The eOsobna iskaznica carries eID certificates at the highest eIDAS assurance level, yet many customers never activate them and onboard with photographed documents instead. Manual capture is slower and easier to spoof.

Croatian Names Break Global Matching

Kovačević becomes Kovacevic when diacritics are lost in international databases. Marks such as č, ć, đ, š and ž disappear, digraphs such as dž, lj and nj split or merge, and false positives push files into manual review.

Ownership Is Hard to See Through

Croatian d.o.o. and d.d. structures with holding layers slow UBO identification, and the AMLR test, 25% or more ownership or control, sets what must be traced. Registrar of real owners filings can lag or sit incomplete, which stalls KYB.

Registry Data Is Not Verification

The Sudski registar confirms a company exists, not who controls it or whether they are sanctioned. KYB needs screening layered on top of registry lookups.

Regulatory Update

What AMLR Changes for Identity Verification in Croatia

The EU Anti-Money Laundering Regulation (EU) 2024/1624 applies directly in Croatia from 10 July 2027, with no transposition period. It sets due diligence rules applying alongside an amended ZSPNFT. AMLA, the EU supervisor based in Frankfurt, will start direct supervision in 2028.

Timeline

End of 2026 Member State deadline to issue EUDI Wallets
10 July 2027 AMLR applies, no transposition
Late 2027 eIDAS 2.0 Art 5f wallet acceptance duty
2028 AMLA direct supervision begins

eIDAS Routes Recognised in AMLR

Article 22(6) sets two routes, an identity document backed by reliable independent sources, or eIDAS eID at substantial or high assurance with qualified trust services. Both remain valid. The eOsobna iskaznica and QES sit in the eIDAS route, and video identification continues under Article 52 ZSPNFT.

The Ownership Test Tightens

AMLR sets the beneficial-ownership test at 25% or more of ownership or control, so Registar stvarnih vlasnika records and KYB checks trace both.

Existing Customers Get Re-Checked

AMLR expects existing customer records to be brought up to standard on a risk basis, not just new onboarding. Continuous monitoring keeps back-book files current between reviews.

Accountability Stays With You

Article 38 ZSPNFT already keeps due diligence responsibility with you when outsourced, and AMLR Article 18 carries this on, so vendor evidence and clean audit trails matter today.

Book an AMLR Readiness Demo

FOR HNB-SUPERVISED BUSINESSES

Streamline HNB-Supervised Onboarding in Croatia

Connect identity verification, QES, Penny Drop and compliance evidence in one configurable workflow for businesses operating within the Croatian National Bank's supervisory remit. Reduce customer drop-off and manual handovers while giving compliance teams a consistent, review-ready record of every decision.

1. Verify the customer

Verify identity using the configured route, such as the eOsobna iskaznica eID, NFC document reading or document and biometric checks.

2. Complete qualified signing

Apply and validate the QES within the same journey, keeping the signed document, verification result and supporting evidence together.

3. Confirm the payment account

Use Penny Drop Verification to confirm account ownership and strengthen fraud control, keeping the evidence with the QES journey.

Book a Croatia Compliance Demo

Shufti’s IDV/KYC Solutions for Croatia

KYC Solutions

Onboarding designed to support ZSPNFT requirements, with age and address checked in the same flow as identity, each check completing in seconds.

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Face Verification

Face verification binds the live person to the document with iBeta Level 3 Conformance to ISO/IEC 30107-3 liveness, stopping spoofs, masks and deepfakes.

Age Verification

Selfie-based age estimation with document verification fallback for age-restricted sectors such as online gaming and e-commerce.

Bank Account Verification

Confirms a Croatian bank account (HR IBAN) belongs to the customer, returning the registered account holder name for matching against the verified identity.

Address Verification

Shufti verifies Croatian address-bearing documents, including utility invoices, telecom bills and bank statements from major Croatian issuers. Proof-of-address checks remain common in regulated onboarding.

Document Verification

Verification of the osobna iskaznica, residence permits and Croatian ePassports, including NFC chip reading and Croatian-language OCR extraction. Remains a permitted route for remote verification under AMLR.

Identity Verification

Shufti confirms every customer is real and present, not a spoofed or synthetic identity. Biometric face matching and liveness detection run against 10,000+ actively processed document types.

KYB Solutions

Shufti checks a business as deeply as it checks the people behind it, using a risk-based ZSPNFT approach. Shufti checks registry records, beneficial ownership and VAT details in real time, then screens UBOs against 3,500+ global watchlists for sanctions and adverse media exposure.

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Business Verification

Automated validation of Sudski registar data, the MBS registration number, OIB and VAT details, and appointed directors. Reduces manual registry lookups and onboarding delays.

Enhanced Due Diligence (EDD)

Structured risk profiling for complex ownership chains, cross-border entities and high-risk sectors, supporting Croatia's risk-based AML obligations under the ZSPNFT.

AML Screening

Shufti screens customers and transactions in 240+ countries and territories, flagging sanctions, PEP and adverse media matches as they happen. Ongoing monitoring surfaces suspicious activity in time to meet local reporting obligations.

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AI Compliance Copilot

Helps compliance teams review verification and AML data, investigate alerts, and understand the reasoning behind risk signals. It brings relevant case information together to support faster, more consistent compliance decisions.

Transaction Monitoring

Ongoing transaction monitoring calibrated to Croatian financial flows flags anomalies against AML rules, keeping you aligned with the risk-based controls the HNB and the Anti-Money Laundering Office expect.

Supported Verification Methods for Croatia

Every Verification Route Croatia Uses, in One Platform

Shufti supports the full range of remote verification routes used in Croatia, from the EUDI Wallet and the eOsobna iskaznica eID to document and biometric checks. Each method below shows what is live today and what is ready for the 2027 rollout.

EUDI Wallet

Wallet-ready · from 2027

AMLR Article 22(6) recognises eIDAS eID means, including the EUDI Wallet.

Notified eID

LiveeIDAS High

The eOsobna iskaznica, the eID function of Croatia's electronic identity card, is the country's notified eID at the highest eIDAS assurance level, used through the NIAS gateway and the Certilia app. Shufti verifies the eOI card today through NFC chip reading and biometric checks.

Docless Database (eIDV)

Live

Database-driven verification confirms identity in seconds for low-risk onboarding with no document upload, using permitted reference data sources. Shufti escalates to stronger checks as risk rises.

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NFC Chip Verification

Live

Shufti reads the secure chip in the Osobna iskaznica, the biometric residence permit and the Croatian ePassport. This is the high-assurance capture route where eID activation is still low.

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Document and Face Biometric

Live

Permitted by AMLR Article 22(6)(a). Document authentication of the osobna iskaznica, residence permit and ePassport, paired with iBeta Level 3 Conformance to ISO/IEC 30107-3 liveness to confirm a real, present person.

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Video Identification

Live

Article 52 of the ZSPNFT permits video-electronic identification, and the remote onboarding Pravilnik (NN 9/2024) sets the minimum conditions, allowing delegation to a third party under its Article 13. A guided real-time video session checks security features live, with a face match and liveness check.

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Qualified Electronic Signature

Live

Qualified electronic signatures carry the legal effect of handwritten signatures under eIDAS Article 25. Shufti runs eIDAS-qualified signing powered by Evrotrust, an EU qualified trust service provider, producing PAdES-LTV signatures. For Croatia the signing identity check runs through NFC and face biometrics.

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Independent Validation

Shufti's Recognition Across Independent Evaluations

Ranked Exceptional in the Liminal Index 2026 for age estimation

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Differentiated by Gartner on document diversity and country coverage

Certified at iBeta Level 3 PAD with 0% APCER

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Broadest global reach in the 2025 KuppingerCole Extended IDV report

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Ranked Top 5 in the DHS RIVR 2025 for identity validation

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Ranked Exceptional for age verification by Liminal Index 2026

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Recognised as a Leader across four G2 Summer 2026 reports

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Trust signal graphic for Shufti age verification performance ranking

Analyst recognition graphic for Shufti verification accuracy

Sample Shufti verification report showing trust-signal check results

Shufti trust-signals report graph illustrating identity risk scoring

Shufti trust-signals verification report overview panel

G2 Grid® for Identity Verification Software

Evidence-Ready Checks Across People & Businesses

Verifications with robust evidentiary support

Individual Documents We Verify

Shufti verifies 6+ core Croatian ID documents.

View All Supported Documents

Osobna iskaznica (Croatian National Identity Card)

Croatia's electronic identity card and the country's notified eID at the highest eIDAS assurance level. It carries a chip with biometrics and OIB data, and its fields appear in Croatian and English.

Hrvatska putovnica (Croatian Passport)

Biometric, ICAO-compliant passport issued by the Ministry of the Interior through police administrations. The data page appears in Croatian, English and French, and the chip supports NFC checks.

Vozačka dozvola (Croatian Driving Licence)

Polycarbonate EU-format card issued by the Ministry of the Interior. Used as a supporting identity document in KYC workflows and verified for authenticity through document checks.

Tax Residency Certificate

Issued by the Tax Administration to confirm residency status and tax obligations in Croatia. It confirms tax residency for compliance-driven KYC workflows.

Visa or Residency Permit

Travel or residence authorisation issued by Croatian authorities. It verifies the legal status of foreign and non-resident customers during onboarding.

Entity Identity

Trade Register Excerpt

Official extract from the Sudski registar establishing legal existence, the MBS registration number and the organisational structure of a Croatian entity.

Certificate of Incorporation

Court-issued validation of legal formation. It carries the unique MBS identifier that KYB workflows use to confirm business registration.

Business Registration Number (MBS)

Court-assigned identifier unique to each legal entity in the Sudski registar. It supports registry cross-reference and business verification.

Tax Identity

OIB (Tax Identification Number)

Eleven-digit identifier issued by the Tax Administration. With the HR prefix it forms the VAT number, so one check supports both tax and VAT verification.

VAT Registration Certificate

Official confirmation of VAT-registered status. It validates legal entity standing and tax compliance for cross-border assessment.

Ownership & Control (UBO)

Beneficial Ownership Register Extract

Official extract from the Registar stvarnih vlasnika kept by FINA. Shufti checks control data against it, with the AMLR ownership test applied at 25% or more.

Shareholder Documentation

Board resolutions and share certificates confirming equity ownership and voting control. Shufti uses them to trace ownership chains through multi-tier structures.

Languages We Cover

Croatian script and diacritics

Shufti handles Gaj's Latin alphabet with the marks č, ć, đ, š and ž and the digraphs dž, lj and nj, so name matching stays accurate across documents.

Bilingual field recognition

The osobna iskaznica and passport carry dual-language fields. Shufti matches names across language variants without manual intervention.

Evidence consistency verification

Cross-references names, addresses and dates across documents and catches character-mark variations common in multi-document KYC workflows.

Governance & Controls

Audit-Ready Decisions, Lower Operational Drag

Fewer avoidable re-submissions

Optimised capture for Croatian ID formats and the NFC-enabled Osobna iskaznica cuts avoidable re-submissions and manual review.

Cleaner audit trails

Structured logs aligned to ZSPNFT record retention and Anti-Money Laundering Office reporting obligations keep every onboarding decision audit-ready.

Better name matching outcomes

Matching handles Croatian diacritics and digraphs, so variants such as Kovačević and Kovacevic resolve correctly and false positives stay low.

One workflow, one back office

KYC, KYB and AML screening are consolidated in one operational case view across the Sudski registar, the Registar stvarnih vlasnika and screening outcomes.

National ID-first flow design

Osobna iskaznica-first onboarding reflects Croatia's national identity ecosystem and the way customers actually verify.

Continuous Compliance

Compliance that does not stop at onboarding

AMLR treats customer due diligence as a continuing obligation. Perpetual monitoring keeps the customer picture current between reviews, so risk is caught when it appears, not at the next annual check.

Surface Changes as it happens

Detect

Perpetual monitoring flags risk when it appears, not at the next annual review. Behavioural biometrics, background fraud signals, and ongoing sanctions and PEP screening watch every active relationship.

Step up when the signal fires

Verify

When a signal fires, re-verification confirms the person or the ownership change using the same live methods above, so a flag turns into a resolved decision.

Keep the file audit-ready

Comply

Every check and decision is logged to ZSPNFT record-keeping standards, so the file is organised and retrievable for internal audit and supervisory review.

Perpetual KYC

pKYC

Keeps individual customer risk current with behavioural biometrics, background fraud signals and ongoing AML screening, so back-book records stay standard-ready.

Perpetual KYB

pKYB

Monitors the Registar stvarnih vlasnika and Sudski registar for shareholding and control changes, so a shift past the 25% or a change in control is caught between reviews.

REGULATORY ALIGNMENT

Built To Fit Croatia’s Compliance Landscape

Croatian National Bank (HNB)

Supervises credit institutions, credit unions, payment institutions and electronic-money institutions for AML/CFT. Shufti provides structured KYC records that HNB-supervised firms can hold as evidence.

Croatian Financial Services Supervisory Agency (HANFA)

Supervises capital markets, investment funds, insurance, leasing and relevant crypto-asset activities. Shufti supplies onboarding and screening evidence within HANFA's remit.

Financial Inspectorate (Ministry of Finance)

Conducts AML/CFT supervision of designated non-bank financial and professional sectors within its remit. Shufti supports the documentation these obliged entities need.

Anti-Money Laundering Office (AMLO)

Croatia's Financial Intelligence Unit receives and analyses suspicious transaction reports from obliged entities. Shufti documentation supports STR case preparation.

Tax Administration (Porezna uprava)

Administers the OIB system and supervises games-of-chance operators under the ZSPNFT. Shufti cross-references OIB records to validate entity status.

Ministry of Foreign and European Affairs (MVEP)

Coordinates information on EU and UN restrictive measures and their Croatian implementation. Shufti integrates EU sanctions lists to support screening in Croatia.

AMLA (EU Anti-Money Laundering Authority)

The new EU-level supervisor has been established in Frankfurt since July 2025. Begins direct supervision of selected high-risk cross-border entities from 2028 and shapes technical standards under AMLR.

Deployment Option

Cloud deployment in EU regions, or on-premise where residency requirements are stricter, keeps Croatian customer data in-region and supports GDPR accountability.

Regulatory Alignment

Aligned with ZSPNFT due diligence obligations, UBO verification and recordkeeping duties, as well as GDPR principles and AMLR requirements applying from July 2027.

Retention Controls

ZSPNFT (NN 108/17, 39/19, 151/22) records are kept ten years under Article 79, then deleted once retention periods expire, as the Law requires.

Encryption & Security

Encryption in transit and at rest, with access controls and audit logging, supports Article 32 GDPR, backed by ISO 27001 certification and SOC 2 Type II attestation.

Scope of Our Role

Shufti acts as a data processor and provides verification technology, not legal or regulatory advice. Responsibility for customer due diligence and for the choice of verification method remains with the obliged entity, documented in its own risk assessment.

Data and Privacy Controls in Croatia

BUILT FOR COMPLIANCE TEAMS

Croatia AML Sources That Strengthen Decisions

We screen against 215+ sanction regimes, 3,500+ watchlists, 100,000+ adverse-media sources, and 6M+ PEPs across Croatia and globally. A few of them are:

Ministry of Finance - Anti-Money Laundering Office

Croatian National Bank - HNB

Croatian Financial Services Supervisory Agency - HANFA

Ministry of Finance - Financial Inspectorate

Ministry of Finance - Tax Administration

Ministry of Finance - Customs Administration

General Police Directorate - Croatian Police

State Attorney's Office of the Republic of Croatia - DORH

Office for the Suppression of Corruption and Organised Crime - USKOK

Ministry of Foreign and European Affairs - Restrictive Measures

Council of Europe MONEYVAL

Financial Action Task Force - FATF

Egmont Group of Financial Intelligence Units

EU Anti-Money Laundering Authority- AMLA

European Commission - DG FISMA Financial Crime

EU Consolidated Financial Sanctions List

UN Security Council Consolidated List

SEE SHUFTI IN YOUR CROATIA WORKFLOW

Turn Croatian Verification Requirements into a Smoother Customer Journey

Share your customer types, risk rules and current onboarding process. A Shufti specialist will show you how to connect identity verification, KYB, QES, Penny Drop and ongoing monitoring, reducing operational hand-offs while keeping decision evidence organised for compliance review.

Book a Croatia Compliance Demo Explore AMLR Solutions

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Frequently Asked Questions

Which identity documents can be used for onboarding in Croatia?

Customers can use the osobna iskaznica, including its eID and NFC capabilities, the Croatian biometric passport and residence permits. A driving licence can support the file, and eligible EU and EEA documents can be accepted where requirements are met. Shufti supports document, eID, NFC and biometric verification within one configurable workflow.

How does Shufti support HNB-supervised businesses in Croatia?

Shufti connects identity verification, KYB, AML screening, QES, account verification and decision evidence in one configurable workflow. This helps businesses within the Croatian National Bank's supervisory remit reduce manual hand-offs, standardise compliance records and prepare clearer evidence for internal audit and applicable supervisory review.

What documents are required for KYB in Croatia?

Typically a Trade Register Excerpt from the Sudski registar, the MBS registration number, OIB and VAT registration details, shareholder documentation and a beneficial ownership extract from the Registar stvarnih vlasnika. Shufti verifies these in real time and screens the UBOs behind them against sanctions and PEP lists.

How are Croatian name variants handled in screening?

Matching accounts for Croatian diacritics such as č, ć, đ, š and ž and the digraphs dž, lj and nj, so variants such as Kovačević and Kovacevic resolve correctly and false positives on Croatian names stay low.

How long must AML records be retained in Croatia?

Under Article 79 of the ZSPNFT, records are kept ten years from the end of the relationship or transaction, then deleted. From 10 July 2027, AMLR Article 77 sets a five-year baseline.

Is EU-region data hosting available for Croatian data?

Yes. Shufti offers EU-based cloud regions, so Croatian customer data stays in-region in line with GDPR. On-premise deployment is available where residency requirements are stricter.

What changes for Croatia under AMLR from July 2027?

It sets out two permitted routes, document-based and eIDAS-based, recognising notified eIDs, the EUDI Wallet and qualified trust services alongside document and biometric checks, and sets the beneficial ownership test at 25% or more, assessed with control.

How do QES and account verification work together in Croatia?

Qualified electronic signatures carry the legal effect of handwritten signatures under eIDAS, which applies directly in Croatia. Where a workflow calls for it, Shufti connects QES, Penny Drop account verification and supporting evidence in one journey, supporting fraud and account-ownership control.

When will the EUDI Wallet be usable for onboarding in Croatia?

Under eIDAS 2.0, member states must issue wallets by the end of 2026, and from late 2027 Article 5f requires firms using strong user authentication to accept them. Croatia is preparing its wallet under this rollout. Shufti is built to accept wallet-based verification as the Croatian wallet goes live, so onboarding flows will not need to be rebuilt.

Can we keep using video identification in Croatia after July 2027?

Where national rules permit it, yes. Video-electronic identification continues under Article 52 of the ZSPNFT and the remote onboarding Pravilnik (NN 9/2024), with a documented justification for the method choice. Shufti supports eIDAS routes and video, so firms can shift the mix over time without changing platforms.

Let’s Build Trust Into Your Business

1B⁺Verifications Processed

240⁺Regions Actively Processed

99.7^%Accuracy Rate

Samer Al Tamimi

CEO of Safwa Bank

“We take our client’s privacy very seriously and always look for new innovative solutions to ensure a safe banking experience. Working with Shufti feels like a breath of fresh air, as their 100% in-house tech keeps our customer’s data free from vulnerabilities and fully safe and protected.”

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PROVEN PLAYBOOKS

Explore Practical KYC & AML Resources

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10 July, 2026

Identity Verification in Europe: eIDAS 2.0 & EUDI Wallet

A practitioner's guide to verifying identity in Europe, covering eIDAS 2.0, the EUDI Wallet, docless eIDV and how to choose an eID provider for onboarding in the EU.

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4 August, 2026

EU AMLR Guide 2027: Requirements, Scope, Deadlines

Regulation (EU) 2024/1624 applies from 10 July 2027. Covers which firms fall in scope, what CDD and ownership checks demand, and how AMLR differs from AMLD6 today.

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9 September, 2026

How to Remediate Existing Clients' Files Under EU AMLR

AMLR applies from 10 July 2027 to the files you already hold. Find CDD gaps in existing customers, rank them by risk, and record decisions auditors can follow later.

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